The Secured Buying Return & Refund Policy

• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our Address 

To return your order, please address your package to -

Secured Buying

59 Centennial Crt.

Byron Bay, NSW 2481

Australia     

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The Secured Buying Shipping Policy

Shipment Processing Time

We strive to process all orders within one business day for fast and reliable service.

Shipping Rates and Delivery Estimates

We offer International Express shipping, which typically takes 5-7 working days for delivery.

The cost is calculated before payment.

Important Notice

Upon dispatch, all orders are entrusted to our shipping partners, and we provide customers with tracking information to monitor the progress of their delivery.

Once an item is marked as 'Delivered' by the shipping carrier, the responsibility for the package transfers to the customer.

We encourage customers to ensure a secure delivery location and to be available for receipt of their package.

In the event of a discrepancy, such as a delivery confirmation without physical receipt of the item, it is the customer's responsibility to contact the shipping carrier to resolve the issue.

Our company is not liable for lost, stolen, or misplaced packages once the carrier confirms delivery.

By placing an order with us, customers acknowledge and agree to these terms.

We're committed to ensuring that your experience with us is seamless, from order to delivery.